Managing customer returns

A customer sale can result in a return if the customer is not satisfied or has changed his mind on the product.
If a return is accepted, the item has to be returned to the inventory through the following procedure.

  1. Open the Sales to the public screen
  2. Select the item to be returned.
  3. Click on the button labeled "Coupon" and fill the form. Click on Save and a store credit coupon will be printed, while the desired item will be returned to the inventory.

Note The coupon must be used in its entirety by the customer in a single purchase (of however many items). The program does not allow to break the coupon into several separate purchases.